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KM@katherinemuthoni
Customer support specialist with 3+ years of experience in resolving complex customer inquiries.
KenyaI have a proven track record of providing excellent customer service. In my current role, I am responsible for handling customer inquiries via chat and email in various E-commerce and SaaS platforms. All while collaborating with teammates from different time zones globally.
I am able to successfully resolve more than 60 customer inquiries in a day as well as maintain a customer satisfaction rating of more than 95%.
Work history, roles, and key accomplishments
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Provide primary customer support in a timely and accurate way via email and live chat in E-commerce and Saas client accounts.
Liaising with internal departments to drive process improvements of client products.
Achieved and exceeded key performance indicators at a variance of 95 - 100% in all areas.
Degrees, certifications, and relevant coursework
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KenyaYou can contact Katherine and 90k+ other talented remote workers on Himalayas.
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