archita chatterji

Owned end-to-end training delivery for the HULmystery audit program, designed auditor assessment frameworks, and reduced audit reporting errors from 30% to 12-15%. Built onboarding curriculum that reduced ramp-to-productivity time from 10 days to 5-6 days.

Delivered onboarding and product training for 88 D2C executives and retail promoters across 2 territories. Coached 35 bottom-quartile performers, improving individual productivity by 40-60% over a 6-8 week performance cycle.

Delivered Product Knowledge Training and New Product Introduction programs across 250 retail locations for 1,100 promoters. Improved product knowledge assessment pass rates from approximately 20% to 40% post-training cycles.

Delivered New Hire Induction Training and Product Knowledge Training for 1,000 promoters across 10 product launches and 5 locations. Reduced time-to-productivity by 20% and improved customer experience metrics by 10-20%.

Pursued an MBA in Human Resources at Jain University, Bangalore, completing in 2021.

Completed a Bachelor of Commerce at Amity University, Noida, in 2018.

Internal Product & Sales Training Certification from OnePlus, obtained on the job.

Internal Product & Sales Training Certification from Motorola, obtained on the job.

Internal Product & Sales Training Certification from Airtel, obtained on the job.

Training Delivery & Facilitation certification from LinkedIn Learning, part of continuous learning.

Training Delivery & Facilitation certification from Coursera, part of continuous learning.