Aqsa Safeer
@aqsasafeer
Healthcare administration and care coordination professional delivering calm, organised support.
United KingdomWhat I'm looking for
I’m a motivated healthcare and administration professional with over 5 years of experience across care, customer service, and fast-paced administrative environments. I’m currently working as a Care Admin Receptionist at Rings Home Care in Bolton while studying as an Operating Department Practitioner (ODP) student with clinical placements in healthcare settings.
In my current role, I answer calls from service users, carers, families, and social services, and I manage and organise staff rotas and care schedules. I complete audits, maintain accurate care records, update care plans, and coordinate communication between carers, management, and healthcare professionals—always handling confidential information professionally.
Before this, I worked as a Domiciliary Care Worker at RightCare NW, delivering compassionate personal care to elderly and disabled clients. I supported feeding, hygiene, medication, and mobility, followed care protocols, maintained accurate care records, and communicated effectively with clients, families, and healthcare staff to support dignity, independence, and wellbeing.
I also bring strong customer-facing experience from All Day PA and retail roles, where I achieved KPI targets, resolved complex complaints, and delivered professional service in busy environments. Under pressure, I stay highly organised, communicate clearly, problem-solve quickly, and help teams run smoothly—skills I’m eager to apply as I progress in healthcare.
Experience
Work history, roles, and key accomplishments
Care Admin Receptionist
Rings Home Care
Feb 2026 - Present (4 months)
Handled inbound calls and coordinated communication between carers, families, service users, and healthcare professionals. Managed staff rotas and care schedules while completing audits, maintaining accurate care records, and updating care plans.
Domiciliary Care Worker
RightCare NW
May 2024 - Present (2 years 1 month)
Provided compassionate personal care to elderly and disabled clients, supporting feeding, hygiene, medication, and mobility. Maintained accurate care records and followed care protocols while communicating effectively with clients, families, and healthcare staff.
Retail Sales Assistant
Boots
Nov 2023 - Jan 2024 (2 months)
Delivered excellent customer service with product support while assisting with daily retail transactions. Handled customer queries and complaints professionally and helped maintain strong product knowledge and store standards.
Customer Service Assistant
All Day PA
Mar 2022 - Sep 2023 (1 year 6 months)
Consistently achieved KPI targets for customer satisfaction and call efficiency in a fast-paced service environment. Supported management with resolving complex customer complaints and provided professional customer support with positive client feedback.
Retail Sales Assistant
Office Shoes
Oct 2018 - Feb 2020 (1 year 4 months)
Managed customer support in a fast-moving retail setting, including processing transactions and handling returns or exchanges. Built repeat customer confidence through strong product knowledge and professional resolution of customer issues.
Retail Sales Assistant
The Fragrance Shop
Apr 2017 - Sep 2018 (1 year 5 months)
Provided product support and maintained strong customer relationships while managing retail transactions. Handled returns and exchanges and resolved customer complaints professionally to support service quality.
Education
Degrees, certifications, and relevant coursework
Operating Department Practice (ODP) Programme
ODP Student, Operating Department Practice (ODP)
Activities and societies: Completing clinical placements in healthcare environments; focusing on patient care, infection prevention, and working effectively in high-pressure clinical settings.
Currently studying as an Operating Department Practitioner (ODP) student and completing clinical placements within healthcare settings to gain practical experience in patient care and teamwork.
Holy Cross College
A Levels, Chemistry, Biology & Physics
2017 - 2019
Completed A Levels in Chemistry, Biology, and Physics at Holy Cross College from 2017 to 2019.
The Derby High School
GCSE (General Certificate of Secondary Education), GCSEs
2012 - 2017
Grade: 10 GCSEs (A–C) including English, Maths; Additional Science (A)
Completed GCSEs at The Derby High School from 2012 to 2017, achieving grades A–C including English, Maths, and Additional Science.
Tech stack
Software and tools used professionally
Availability
Location
United KingdomAuthorized to work in
Job categories
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