Robert Bryan Wagner

Developed and revised electronic training modules, and uploaded to LMS as Admin. Often facilitated virtual sessions for SMEs and Train-the-Trainer programs. Monitored and evaluated new learning facilitators using standardized rubrics to ensure alignment with category-specific competencies.

Led training sessions for new employees involved in the Annual Enrollment process for insurance policies. Guided employees through the comprehensive learning of all necessary systems and enrollment codes required for successful annual enrollment.

Led Training for New Employee Orientation on Insurance Practice Management System and Electronic Health Record system. Assisted new employees post training with any follow up training via Audits and observations to improve on overall employee success.

Remotely assisted IT team members of clients and gathered necessary Internet Protocol information to provision firewalls. Coordinated teams for migration of IP addresses from old blocks to new blocks, communicating with server, database, storage, and backup teams.

Advanced to a senior systems trainer role, providing IT leadership for 70 facilities across the state. Managed large-scale enterprise implementations and training for upgrades, Go Live projects, and new hire orientation on application systems. Created long-range technical direction and capacity plans.

Troubleshot and solved information technology issues for clients and employees, including software function, application, and hardware problems. Rebuilt laptops, repaired hardware, and installed software including Operating Systems.

Supported Providers, Clinicians, and Information Technology Staff of Medical Facilities with Allscripts EHR solutions. Participated in automated daily stats reports that reduced errors and is still in use by records associates organization-wide.

Created daily classroom lesson plans designed to implement curriculum development tailored for the age and learning level of students in each class of coursework. Focused on enhancing content delivery to ensure success for all learners.

Studied Education Technology at the University of Louisville. Gained expertise in various educational applications and systems, including Camtasia, Captivate, Articulate 360 Suite, and operating systems like Windows and Linux.