Deonna Jester

I am a dynamic and engaging Training & Development Specialist with over 2 years of experience in facilitating virtual training for contact center teams across multiple time zones. My expertise lies in adult learning theory, virtual instruction, and performance evaluation, which has allowed me to significantly improve training retention and operational efficiency. I leverage innovative learning tools and collaborative strategies to create an engaging learning environment.

In my current role at Golden Customer Care, I have delivered over 100 virtual instructor-led training sessions, utilizing platforms such as Zoom and Microsoft Teams. My efforts have resulted in a 25% increase in learner engagement and a 30% boost in training satisfaction scores. I am adept at collaborating with instructional designers to enhance training materials and ensure compliance with internal audit standards, all while maintaining detailed learner records and providing constructive feedback to team leaders.