Benjamin Washington

I am a passionate Training Specialist with a proven track record in leading cross-functional training initiatives that significantly improve workflows and team performance. At Henry Meds, I successfully administered proprietary LMS platforms and developed multi-departmental training modules, focusing on compliance, empathy, and escalation management. My ability to analyze CRM data has been instrumental in identifying performance gaps and informing effective training strategies.

With experience as a Senior Care Coordinator, I co-led department operations, emphasizing client engagement and support. I trained supervisors in advanced escalation practices and provided mentorship to a large Customer Advocacy team, championing client satisfaction and retention. My commitment to professional development is evident in my structured mentorship approach, guiding Tier 1 coordinators and contributing to strategic initiatives.

Prior to my role at Henry Meds, I served as a Customer Experience Guide at Patagonia, where I aligned customer service with sustainability efforts. My diverse background in training, client engagement, and data analysis equips me to drive impactful learning initiatives and foster a culture of continuous improvement.