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Amanda Zielinski

@amandazielinski

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Dynamic training specialist with expertise in software integration.

United States

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What I'm looking for

I am looking for a role that allows me to leverage my training expertise and technical skills to enhance user experiences and drive client satisfaction in a collaborative environment.

I am a dynamic professional with a proven track record at Yardi Systems, where I excel in software integration and training program development. My passion lies in enhancing user proficiency through engaging training sessions and innovative solutions that improve client satisfaction. I have successfully delivered both online and in-person training, achieving measurable skill improvements and fostering strong relationships with clients.

With a Bachelor of Science from Boise State University and currently pursuing a Master's in Educational Technology, I have a solid educational foundation that complements my practical experience. I have developed comprehensive training programs and multimedia resources that streamline content delivery, significantly reducing preparation time. My role as a Customer Technical Support Specialist further honed my skills in resolving technical issues and providing expert guidance, ultimately enhancing user satisfaction and improving patient outcomes.

Experience

Work history, roles, and key accomplishments

Current

Training Specialist

Current

Yardi Systems

Sep 2024 - Present (1 year)

Facilitated Yardi software training sessions, enhancing user proficiency. Developed multimedia training resources using Adobe Creative Suite, streamlining content delivery and significantly reducing preparation time for training sessions.

Software Integration Course Planning Instructional Design Adobe Creative Suite Classroom Instruction

Associate Technical Account Manager

Yardi Systems

Jan 2023 - Sep 2024 (1 year 8 months)

Implemented Yardi product solutions, enhancing client operations and satisfaction. Provided technical support, resolved issues, and optimized software use.

Technical Support Implementation

Customer Success Advocate

Tandem Diabetes Care Inc.

Jan 2022 - Jan 2023 (1 year)

Responsible for critical work such as International Support, RMA Support, and Sugarmate app support. Supervised success team, operations, and resources to improve customer service quality.

Sugarmate App Support Team Supervision

Customer Technical Support Specialist

Tandem Diabetes Care Inc.

Apr 2020 - Jan 2022 (1 year 9 months)

Resolved technical issues for diabetes management devices, enhancing user satisfaction. Utilized CRM tools to track and manage customer interactions effectively.

Technical Support CGM Systems CRM Tools Product Knowledge

Education

Degrees, certifications, and relevant coursework

Boise State University

Masters of Educational Technology, Educational Technology

Pursued a Masters in Educational Technology, focusing on the application of technology in educational settings. Developed expertise in instructional design and e-learning strategies.