Open to opportunities

April Dunlap

@aprildunlap

Message

Motivated professional with extensive experience in customer relations and management.

United States

Message

What I'm looking for

I seek a role that allows for growth and the opportunity to mentor others.

I am a dedicated professional with a strong background in customer relations and management, currently serving as a Co-Owner at Dunlap Aviation. My journey began in the financial sector, where I honed my skills in fraud prevention and customer service at Wells Fargo. Over the years, I have developed a keen ability to analyze complex situations and provide effective solutions, ensuring customer satisfaction and operational efficiency.

At Dunlap Aviation, I manage various aspects of the business, including payroll, dispatch, and inventory management. My experience in the call center environment at Wells Fargo has equipped me with exceptional communication skills, allowing me to effectively handle customer disputes and foster positive relationships. I am passionate about mentoring others and helping them achieve their career goals, which I believe is essential for a thriving workplace.

Experience

Work history, roles, and key accomplishments

Current

Co-Owner

Current

Dunlap Aviation

Nov 2016 - Present (8 years 7 months)

Co-Owner responsible for managing office operations, payroll, customer relations, dispatching, invoicing, and inventory management. Focused on resolving customer disputes and ensuring smooth business operations.

Office Management Payroll Customer Relations Management Invoicing Inventory Management Microsoft Office Problem Solving Team Leadership

Teller Manager

Wells Fargo

May 2004 - Nov 2016 (12 years 6 months)

Managed teller operations to ensure efficiency and exceptional customer service. Mentored and coached tellers to help them achieve their career goals.

Team Management Customer Service Coaching Performance Management Banking Operations Problem Solving Communication Skills Training Microsoft Office

Financial Crime Specialist

Wells Fargo

Nov 2006 - Jul 2016 (9 years 8 months)

Worked in a call center environment to assist branch employees with suspicious fraud transactions. Approved large foreign outgoing wires and monitored suspicious incoming wires up to ten million dollars.

Fraud Detection Call Center Operations Transaction Monitoring Risk Assessment Customer Support Problem Solving Communication Skills Team Collaboration Data Analysis Microsoft Office

Teller

Wells Fargo

May 2003 - May 2004 (1 year)

Provided high-level customer service to ensure a pleasant banking experience. Managed and balanced cash drawers and vaults while collaborating with relationship bankers.