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Mia Thurston

@miathurston

Experienced customer service professional with a strong office management background.

United States

What I'm looking for

I am looking for a role in an office setting that values customer service and offers opportunities for professional growth.

With over nine years of experience in customer service, I have honed my skills in various roles, from banking to office management. My journey began as an Assistant Head Teller, where I managed currency shipments and trained new employees, ensuring excellent customer service and operational efficiency.

As a co-founder of a local non-profit, I gained invaluable experience running all aspects of the organization for four years. This role not only refined my leadership abilities but also deepened my commitment to community service. Currently, I serve as an Office Secretary at Sandoe’s Mini Storage, where I handle payment transactions and maintain client relationships, further enhancing my administrative skills.

Experience

Work history, roles, and key accomplishments

PB

Bank Sales & Service Representative

PNC Bank

Nov 2018 - Aug 2019 (9 months)

Processed cash transactions, balanced cash drawers, and ensured security of bank assets. Handled customer inquiries and complaints with professionalism and provided assistance with account details.

FB

Assistant Head Teller

Farmers & Merchants Bank

Jan 2016 - Nov 2018 (2 years 10 months)

Managed currency shipments, generated financial reports, and trained new employees. Processed cash transactions and maintained excellent customer service standards.

Education

Degrees, certifications, and relevant coursework

Carroll Community College logoCC

Carroll Community College

Associate of Arts, Business Administration

Completed 15 classes in Business Administration.

MS

Manchester Valley High School

High School Diploma

High School Diploma.

Tech stack

Software and tools used professionally

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Mia Thurston - Office Secretary - Sandoe’s Mini Storage | Himalayas