Mia Thurston
@miathurston
Experienced customer service professional with a strong office management background.
What I'm looking for
With over nine years of experience in customer service, I have honed my skills in various roles, from banking to office management. My journey began as an Assistant Head Teller, where I managed currency shipments and trained new employees, ensuring excellent customer service and operational efficiency.
As a co-founder of a local non-profit, I gained invaluable experience running all aspects of the organization for four years. This role not only refined my leadership abilities but also deepened my commitment to community service. Currently, I serve as an Office Secretary at Sandoe’s Mini Storage, where I handle payment transactions and maintain client relationships, further enhancing my administrative skills.
Experience
Work history, roles, and key accomplishments
Office Secretary
Sandoe’s Mini Storage
Nov 2020 - Present (4 years 7 months)
Responsible for processing payment transactions, maintaining unit readiness, and entering customer information into the storage system. Ensured adherence to legal processes and provided excellent customer assistance to sustain client relationships.
Bank Sales & Service Representative
PNC Bank
Nov 2018 - Aug 2019 (9 months)
Processed cash transactions, balanced cash drawers, and ensured security of bank assets. Handled customer inquiries and complaints with professionalism and provided assistance with account details.
Assistant Head Teller
Farmers & Merchants Bank
Jan 2016 - Nov 2018 (2 years 10 months)
Managed currency shipments, generated financial reports, and trained new employees. Processed cash transactions and maintained excellent customer service standards.
Education
Degrees, certifications, and relevant coursework
Carroll Community College
Associate of Arts, Business Administration
Completed 15 classes in Business Administration.
Manchester Valley High School
High School Diploma
High School Diploma.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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