Open to opportunities

Desiree Johnson

@desireejohnson

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Experienced office administrator with a strong background in customer service.

United States

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What I'm looking for

I am looking for a role that values customer service and offers opportunities for growth.

With over 30 years of experience in administrative roles, I have honed my skills in office management and customer service. My journey began at Dorothy’s Home For Funerals, where I supervised the funeral director's calendar and ensured seamless communication among staff. I designed and implemented various documents, managed payroll reports, and coordinated vital records, all while maintaining a compassionate approach to service.

In my recent role as a Sr. Fraud Coordinator at Verizon, I identified fraud suspicions and guided customers through solutions, ensuring their account security. My ability to meet performance metrics while providing exceptional customer support has been a hallmark of my career. I thrive in dynamic environments and am committed to continuous improvement and efficiency in all tasks I undertake.

Experience

Work history, roles, and key accomplishments

Current

Office Administrator/Office Manager

Current

Dorothy's Home For Funerals

Aug 1994 - Present (30 years 11 months)

Supervised the Manager/Funeral Director's calendar, handled meetings and inquiries, and ensured clear communication. Managed all documentation, designed and implemented various documents and business cards, and monitored email.

Microsoft Excel Microsoft Word Payroll Management Inventory Management Vendor Management Administrative Support Calendar Management Documentation Management Customer Service

Sr. Fraud Coordinator

Verizon

Aug 2020 - Dec 2024 (4 years 4 months)

Identified fraud suspicions and guided customers through solutions to avoid future fraud by securing account credentials. Provided real-time support to customers via phone and assisted transitioning representatives via live chat.

Fraud Detection Customer Support Live Chat Support Dispute Resolution Compliance Customer Service Communication Problem Solving

Financial Services Representative

Verizon

Sep 2004 - Aug 2020 (15 years 11 months)

Met or exceeded performance metrics, including response time and monthly statistics. Adapted to new systems and procedures to enhance service efficiency and managed multiple customer interactions simultaneously.

Customer Service Payment Processing Technical Support Dispute Resolution Performance Metrics System Adaptation Problem Solving Compliance

Education

Degrees, certifications, and relevant coursework

Middleton High School

High School Diploma, General Studies

Completed high school education, focusing on core subjects and preparing for further career opportunities. Developed foundational skills in various academic areas.

South Carolina Office of the Secretary of State

Notary Public of South Carolina, Legal Services

Obtained certification as a Notary Public, authorizing the performance of official acts in South Carolina. Gained expertise in verifying identities and witnessing signatures.

Microsoft

Microsoft Office Specialist (MOS), Information Technology

Achieved certification as a Microsoft Office Specialist, demonstrating proficiency in Microsoft Office applications. Developed advanced skills in using productivity software for various tasks.