Nikesha Gooden

I am a dedicated administrative and operations professional with almost 20 years of managerial experience, focused on improving processes, customer care, and financial accuracy. I have a proven track record of upward progression and recognized effectiveness in operations.

In my current role as Senior Office Manager, I lead scheduling, payroll and commission processing, accounts receivable management, budgeting, and vendor/supply coordination while mentoring customer care staff. I consistently maintain low outstanding balances (accounts under 8% owed) and oversee contract and payment processing with attention to detail.

Previously I served as an Accounts Receivable Specialist and branch/store manager in financial services, where I handled daily deposits, collections (including 3rd-party), loan application processing, account management, and vendor billing. Those roles strengthened my cash application, reconciliations, and collections expertise.

I bring strong skills in Excel, Microsoft Office, Nexis, employee training, team building, scheduling, and financial projections. I am motivated by roles that allow me to streamline operations, mentor teams, and ensure accurate financial controls.