Open to opportunities

Apple Jane Manlunas

@applejanemanlunas

Message

Customer-focused BPO professional with nearly three years in voice and email support.

Philippines

Message

What I'm looking for

I seek a customer-focused role in a fast-paced BPO environment where I can use voice and email support skills, contribute to customer satisfaction, and grow through new responsibilities in airline or product support.

I am a customer-focused BPO professional with 2 years and 10 months of experience handling inbound and outbound customer support, product sales support, airline accounts, and accessibility services. I consistently resolve customer concerns efficiently, meet quality and satisfaction metrics, and maintain accurate documentation in high-volume environments.

I provide both voice and email support, assist with flight inquiries, bookings and changes, and offer clear communication and multitasking under pressure. My strengths include problem solving, adaptability, and delivering service that improves customer experience and operational outcomes.

Experience

Work history, roles, and key accomplishments

Customer Service Representative

Contactpoint360

Jan 2024 - Dec 2025 (1 year 11 months)

Provided voice and email support for an airline account, assisting with inquiries, bookings, changes, and accessibility services while meeting quality and customer satisfaction metrics.

Voice support Airline Customer Support Accessibility Services Problem Solving Customer Satisfaction

Customer Service Representative

Metrics Call Services

Jan 2023 - Dec 2024 (1 year 11 months)

Handled inbound and outbound customer calls, resolving inquiries and complaints while providing product information, basic sales support, and accurate documentation in a high-volume environment.

Customer Service Sales Support Documentation Multitasking