Anu Tegwan

I am a Customer Success Manager with over three years of experience managing global enterprise accounts across fintech, SaaS, and B2B sectors. My proven track record in customer onboarding, stakeholder engagement, and retention strategies has enabled me to drive product adoption and maximize customer lifetime value. I excel at aligning customer objectives with internal capabilities to ensure satisfaction and success.

In my current role at Payoneer WFM, I manage over 50 Tier 1 enterprise accounts, achieving a remarkable 95% operational accuracy and reducing churn from 8% to 2% through structured success planning. My data-driven approach has led to the implementation of KPI dashboards that improved SLA adherence and ticket closure rates significantly. I am passionate about fostering strong client relationships and have successfully reactivated churned clients by realigning value propositions.

Previously, at Field Assist, I led the deployment of SFA solutions for numerous clients, enhancing platform adoption and maintaining a 0% churn rate for ten months. My ability to close upsell deals and lead custom development projects has contributed to significant revenue growth. I am committed to continuous improvement and leveraging data to drive strategic decisions.