Anu Tegwan
@anutegwan1
Results-driven Customer Success Manager with 3+ years of experience.
What I'm looking for
I am a Customer Success Manager with over three years of experience managing global enterprise accounts across fintech, SaaS, and B2B sectors. My proven track record in customer onboarding, stakeholder engagement, and retention strategies has enabled me to drive product adoption and maximize customer lifetime value. I excel at aligning customer objectives with internal capabilities to ensure satisfaction and success.
In my current role at Payoneer WFM, I manage over 50 Tier 1 enterprise accounts, achieving a remarkable 95% operational accuracy and reducing churn from 8% to 2% through structured success planning. My data-driven approach has led to the implementation of KPI dashboards that improved SLA adherence and ticket closure rates significantly. I am passionate about fostering strong client relationships and have successfully reactivated churned clients by realigning value propositions.
Previously, at Field Assist, I led the deployment of SFA solutions for numerous clients, enhancing platform adoption and maintaining a 0% churn rate for ten months. My ability to close upsell deals and lead custom development projects has contributed to significant revenue growth. I am committed to continuous improvement and leveraging data to drive strategic decisions.
Experience
Work history, roles, and key accomplishments
Customer Success Manager
Payoneer WFM
Jan 2024 - Present (1 year 6 months)
Managed over 50 Tier 1 enterprise accounts across EMEA, ensuring 95% operational accuracy and handling over $70K MRR. Reduced churn from 8% to 2% over three quarters through structured success planning and proactive stakeholder management. Led high-impact client engagement in Dubai, improving NPS from 20 to 60 and securing the onboarding of 3 new client entities.
Customer Success Manager
Field Assist
Jan 2022 - Dec 2023 (1 year 11 months)
Led deployment of SFA solutions for over 20 FMCG/FMCD clients (2000+ users), sustaining over $40K MRR. Revamped customer onboarding process by creating a personalized training program, increasing platform adoption by approximately 30% and cutting support queries by 60%. Maintained 0% churn over 10 months through regular business reviews and usage analytics.
Design Intern
FH Aachen Germany
Feb 2020 - Aug 2020 (6 months)
Contributed to 3D modeling and performance evaluation of a hydrogen fuel cell air-taxi prototype. Utilized CATIA V5 and ANSYS for design and analysis tasks.
Education
Degrees, certifications, and relevant coursework
Punjab Engineering College, Chandigarh
B.Tech in Aerospace Engineering, Aerospace Engineering
Grade: 7.6 CGPA
Completed a Bachelor of Technology in Aerospace Engineering. Focused on core aerospace principles and engineering applications.
Shishu Niketan Model School, Chandigarh
Class XII, General Studies
Grade: 92.2%
Completed Class XII education with a strong academic performance. Achieved a high score in the final examinations.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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