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Queen Esther

@queenesther

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Customer Success Manager with expertise in SaaS and AI product support.

Nigeria

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What I'm looking for

I seek a role that values customer-centric approaches and offers growth opportunities.

As a Customer Success Manager with over 5 years of experience, I excel in driving client satisfaction and retention through effective onboarding and lifecycle management. My journey has taken me through various roles, including leading customer success initiatives at Teqbox Property Ltd, where I successfully reduced onboarding setup time by 30% and fostered strong client relationships.

My background in AI product support and project management has equipped me with the skills to collaborate cross-functionally and deliver measurable outcomes. I have a proven track record of enhancing customer experiences, as demonstrated during my internship at Flickwheel Automobile, where I improved onboarding communication, resulting in a 25% increase in client satisfaction. I am passionate about leveraging technology to create impactful solutions and drive business success.

Experience

Work history, roles, and key accomplishments

Current

Customer Success & Project Coordinator

Current

Teqbox Property Ltd

Jan 2024 - Present (1 year 11 months)

Spearheaded client onboarding, reducing setup time by 30% through journey mapping and stakeholder alignment. Acted as main liaison for customers, proactively resolving issues and fostering strong client relationships.

Onboarding Client Relationship Management Data Analysis

Customer Success Manager – AI Product

Flickwheel Automobile

Jan 2023 - Present (2 years 11 months)

Supported onboarding and product refinement for AI-based predictive maintenance platform. Coordinated usability testing and documented feedback to inform training data improvements.

Usability Testing Customer Onboarding Technical Documentation

Frontend Developer

Hotels.ng

Jan 2022 - Present (3 years 11 months)

Built responsive components and collaborated with product teams to meet launch goals. Participated in agile sprints and supported testing and iterations.

Frontend Development Responsive Design Collaboration Agile Methodologies Software Testing

Founder & Customer Success Manager

Uwana Collections

Jan 2018 - Present (7 years 11 months)

On-boarded and supported 100+ global B2B clients across 4 countries, personalizing for tech proficiency. Built CRM and email automation workflows, achieving 90% retention.

CRM Email Automation Customer Retention Market Research

Education

Degrees, certifications, and relevant coursework

Coursera (Google Project Management Certificate)

Certificate, Project Management

Completed a comprehensive program in project management, covering agile methodologies, project planning, and execution. Gained expertise in leading projects from initiation to closure.

ALX Africa

Certificate, AI Essentials

Studied the fundamentals of Artificial Intelligence, gaining insights into AI concepts and applications. Developed a foundational understanding of AI principles relevant to product support.

Asana Academy

Specialist Certification, Workflow Management

Acquired specialized knowledge in Asana workflow management, optimizing project and task organization. Focused on enhancing productivity and collaboration through effective use of Asana.

Zero to Mastery

Certification, Full Stack Development

Completed a full stack development program, gaining proficiency in both frontend and backend technologies. Developed skills in building and deploying web applications.

University of Leeds

Certificate, Digital Marketing

Studied key concepts and strategies in digital marketing, including SEO, social media marketing, and content creation. Gained practical skills for developing and executing digital campaigns.

University of Ibadan

Bachelor of Science, Human Nutrition & Dietetics

Completed a comprehensive program in Human Nutrition & Dietetics, focusing on nutritional science and public health. Developed strong analytical and research skills.