Open to opportunities

anu sharma

@anusharma1

Message

Detail-oriented dispute analyst with strong communication skills.

India

Message

What I'm looking for

I seek a role that fosters growth and allows me to leverage my analytical skills in a dynamic environment.

I am currently pursuing my MBA while working as a Dispute Analyst at FIS Global Solutions. My career began at Genpact as a Process Associate, where I honed my analytical skills and developed a keen understanding of customer service dynamics. Following that, I worked at Teleperformance as a Customer Care Executive, further enhancing my communication and interpersonal skills.

Throughout my career, I have demonstrated a commitment to excellence and a strong work ethic. I am known for my ability to handle sensitive information professionally and my aggressive target-oriented personality. My academic background, combined with my practical experience, has equipped me with a profound knowledge of the English language, allowing me to communicate effectively with diverse audiences.

Experience

Work history, roles, and key accomplishments

Dispute Analyst

Fis Global Solutions

Sep 2019 - Present (5 years 10 months)

Analyzed and resolved complex financial disputes, ensuring accurate and timely resolution. Collaborated with internal and external stakeholders to investigate and settle claims.

Dispute Resolution Financial Analysis Data Analysis Communication Problem Solving

Customer Care Executive

Teleperformance

Jan 2019 - Present (6 years 6 months)

Provided exceptional customer support, resolving inquiries and issues efficiently. Maintained high customer satisfaction by addressing concerns promptly and professionally.

Customer Service Communication Problem Solving Conflict Resolution CRM Software

Process Associate

Genpact

Feb 2018 - Present (7 years 5 months)

Managed and optimized various business processes, ensuring operational efficiency and compliance. Collaborated with team members to achieve process improvements and meet client expectations.

Process Management Data Entry Microsoft Office Communication Teamwork

Education

Degrees, certifications, and relevant coursework

Jaipur National University

MBA, Business Administration

Pursued a Master of Business Administration degree, gaining knowledge in various business disciplines. Achieved a 68.00% aggregate during the course of study.