Harshita Kaur
@harshitakaur1
I specialize in dispute case management within structured, policy-driven, and control-focused environment.
IndiaWhat I'm looking for
At American Express, I analyze complex dispute cases, supporting evidence, and operational trends to deliver accurate resolutions, strengthen customer protection, and prevent cases from progressing to arbitration. My case analysis and evidence evaluation have helped prevent 90% of disputes from reaching arbitration.
I've contributed to automation, vendor gap resolution, communication enhancements, and process-flow improvements that reduced errors by 80% within one year. I use Excel and PowerPoint to translate performance data into business insights, recommendations, and corrective actions for cross-functional stakeholders.
Experience
Work history, roles, and key accomplishments
Analyze complex dispute cases and operational trends to ensure policy adherence and identify process improvements. Lead initiatives for automation and stakeholder communication enhancements.
Education
Degrees, certifications, and relevant coursework
University of Delhi
Bachelor of Commerce (Hons.), Commerce
2015 - 2018
Pursued a Bachelor of Commerce (Hons.) degree, gaining a strong foundation in commerce and business principles.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Salary expectations
Job categories
Skills
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