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Abhirami Ajith

@abhiramiajith

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Highly motivated professional with expertise in customer relations.

India

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What I'm looking for

I am looking for a dynamic organization that values customer-centric approaches and offers opportunities for growth.

I am a highly motivated and results-oriented professional with extensive experience in customer relations. My proven track record in cultivating strong customer relationships and delivering exceptional service has equipped me with the skills necessary to identify customer needs and resolve inquiries promptly. I pride myself on my ability to build trust and rapport with customers, ensuring their satisfaction and loyalty.

In my previous role as a Grievance Specialist at Cars24, I effectively investigated and resolved customer complaints, managing high volumes of incoming cases through various channels. I collaborated with cross-functional teams to address systemic issues impacting customer satisfaction and developed strategies to enhance the overall customer experience. My strong communication, interpersonal, and problem-solving skills have been instrumental in my success in this field.

Experience

Work history, roles, and key accomplishments

Grievance Specialist

Cars24

Jun 2021 - Apr 2022 (10 months)

Investigated and resolved customer complaints and grievances promptly, processing monetary transactions via Razorpay. Managed a high volume of incoming grievance cases, conducting root cause analysis and collaborating with cross-functional teams to improve customer satisfaction. Provided empathetic communication to de-escalate tense situations and ensured compliance with regulatory requirements.

Grievances Customer Service Razorpay Salesforce Zendesk Root Cause Analysis Regulatory Compliance

Grievance Associate

Vatika Group

Apr 2019 - Jun 2020 (1 year 2 months)

Efficiently investigated and resolved customer complaints across multiple channels, maintaining detailed cheque transaction records. Collaborated with internal teams to address systemic issues and improve overall customer satisfaction. Documented customer interactions, analyzed feedback, and recommended enhancements for products and services.

Documentation Customer Satisfaction MS Office MS Excel Problem Solving Communication

Education

Degrees, certifications, and relevant coursework

University of Delhi

BA(Hons), English

Activities and societies: Department representative, President of College dance Society, Best Classical dancer for the year 2017

Completed a Bachelor of Arts with Honors in English. Served as a department representative and was the President of the College Dance Society. Recognized as the Best Classical Dancer for the year 2017.