Thakur Jaishina Singh

As a Disputes Specialist at Cognizant, I analyze customer accounts to identify and resolve disputes, assist customers with dispute resolution, and conduct research to validate claims. I maintain accurate records of all dispute activity, process chargeback requests, and collaborate with financial institutions to ensure compliance with consumer protection laws.

In my role as a Fraud Analyst, I analyzed spending patterns on debit and credit cards to identify fraudulent transactions. I resolved customer queries and complaints, built professional relationships to enhance customer experience, and handled escalations within the Fraud Compliance Team.

As a Process Trainee and Compliance Executive, I was responsible for ensuring compliance with regulations and assisting in process improvements. I developed skills in data management and compliance monitoring, contributing to the overall efficiency of the organization.

Completed a Bachelor of Commerce degree, gaining a solid foundation in business principles, accounting, and finance.

Completed CEC Intermediate, focusing on commerce-related subjects to prepare for higher education in business.

Completed SSC high school education, acquiring foundational knowledge and skills for further academic pursuits.