Rishabh Kumar
@rishabhkumar7
I resolve complex telecom and internet customer escalations through technical support.
IndiaWhat I'm looking for
I've supported customers across Verizon, CenturyLink, Vodafone Qatar, and Comcast internet and connectivity services, resolving technical issues through chat, email, and support channels.
In my current role at Tech Mahindra supporting Verizon, I investigate complex network and connectivity cases, prioritize work by customer impact and SLA requirements, and coordinate escalations through resolution.
I use SQL to validate customer records, provisioning details, and service information during technical investigations. I also document troubleshooting, root-cause findings, and final resolutions to improve consistent service delivery.
I bring empathy and clear communication to high-volume support environments while identifying recurring service issues and sharing actionable insights that help reduce repeat escalations.
Experience
Work history, roles, and key accomplishments
Handles customer issues across network and connectivity services, including complex cases requiring investigation, escalation, and coordinated resolution. Uses SQL queries to retrieve and validate customer records and performs incident analysis and root-cause investigation.
Supported CenturyLink customers through chat and email, resolving internet, Wi-Fi, modem, connectivity, and service-related issues. Used SQL to retrieve customer information and verify services during technical investigations and account validation.
Supported Vodafone Qatar internet customers with connectivity and service-related technical issues. Diagnosed customer problems, provided step-by-step troubleshooting, and escalated unresolved cases to the appropriate teams.
Supported Comcast customers with internet technical issues, troubleshooting connectivity and service problems. Communicated technical resolutions clearly and professionally while maintaining customer-service standards.
Education
Degrees, certifications, and relevant coursework
Indira Gandhi National Open University
Bachelor of Computer Applications, Computer Applications
Pursued a Bachelor of Computer Applications (BCA) degree from Indira Gandhi National Open University.
Availability
Location
IndiaAuthorized to work in
Salary expectations
Job categories
Skills
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