Abhishek Chaubey
@abhishekchaubey1
I keep SLA-driven operations accurate, resolve client issues, and improve reporting and process workflows.
IndiaWhat I'm looking for
I'm currently handling daily operations at Genpact India, keeping SLA-driven workflows accurate, compliant, and on schedule. I resolve client queries, validate data, and maintain documentation across high-volume processes.
Previously at Wipro, I provided operational and process support in a structured service environment. I helped troubleshoot system and process issues, supported service targets, and reduced workflow disruptions through team coordination.
I'm strengthening my Python, automation, reporting, and analytical problem-solving capabilities as I move toward operations analyst and process excellence-focused work.
Experience
Work history, roles, and key accomplishments
Handle daily operational activities while ensuring adherence to process guidelines and quality standards. Resolve client queries and support requests within defined TAT and SLA parameters.
Education
Degrees, certifications, and relevant coursework
Veer Kunwar Singh University
Bachelor of Science, Science
Bachelor of Science degree from Veer Kunwar Singh University, completed in 2018.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Salary expectations
Job categories
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