Open to opportunities

ALFIA OVEZ

@alfiaovez

Message

I streamline backend operations and resolve complex customer issues using data-driven workflows.

India

Message

What I'm looking for

I'm looking for an operations or customer success role where I can improve workflows, resolve complex issues, use data to support decisions, collaborate across teams, and continue growing in analytics and AI.

I've supported delivery partners at StartekAegis by managing daily operations and logistics activities, resolving high-volume operational bottlenecks, and maintaining service-quality standards.

I collaborate with internal teams to keep projects operationally aligned, track partner performance data, and turn trends into proactive business solutions. My work is grounded in organized records, deadline management, and process improvement.

At Tech Mahindra, I handled complex customer queries through back-office, correspondence, and technical support. I used active listening, critical thinking, and data analysis to diagnose issues and implement timely resolution frameworks.

I'm building on my operations background through Lean Six Sigma, Python, data analytics, AI, machine learning, leadership, and customer-experience training.

Experience

Work history, roles, and key accomplishments

Support Executive (Operations)

StartekAegis

Apr 2024 - Dec 2025 (1 year 8 months)

Managed day-to-day business operations and logistics support for delivery partners, ensuring smooth and efficient functioning of routine activities. Prioritized tasks and managed strict deadlines to resolve high-volume operational bottlenecks efficiently while maintaining company service quality standards.

Backend Operations Logistics Support Prioritization Cross Functional Collaboration Record keeping Data Analysis Process Improvement