Anu Akiode

I’m a Customer Service Representative with 6 years of experience managing inbound and outbound calls, focused on resolving issues fast and protecting the customer experience. I bring a steady, calm approach to empathy-driven support, conflict handling, and objection handling—so conversations stay productive and customers feel heard.

In my most recent remote role as a Telemarketer, I introduced auto insurance products using approved scripts, recorded accurate contact details and customer requirements, and scheduled follow-ups that led to warm handoffs for sales agents. I also ensured compliance with legal regulations, including DNC (DoNotCall) guidelines, while managing follow-up communications via email and text as requested by prospects.

Earlier, as a Customer Service Representative at Tizeti Communication, I resolved network and billing inquiries, reduced resolution time by 5%, and troubleshot mobile, broadband, and cable services to decrease escalations by 15%. Before that, as a Content & Sales Manager, I developed content strategies and created high-converting assets (blogs, email campaigns, landing pages, and ad copy) to generate and nurture leads—then tracked conversion, ROI, and engagement to improve outcomes.