At Bupa International United Kingdom, I presented international health insurance plans and explained their benefits, coverage options, policy features, and terms. I addressed questions about pricing, eligibility, and coverage so customers could make informed purchasing decisions.
At Keystone Bank, I promoted banking products and services, including accounts, loans, cards, and digital banking solutions. I connected with customers through calls and follow-ups, explained banking procedures, and recommended options based on their needs.
At Smiles Communications, I supported customers with complaints and service issues over the phone. I documented interactions in the company’s CRM and support systems, resolved issues where possible, and escalated complex problems to the appropriate team.
