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Antonio Sanders

@antoniosanders

CS professional who builds the systems, onboarding processes, and client relationships that drive retention, expansion, and long-term account health.

United States

Message

What I'm looking for

A Customer Success or Onboarding role where I own real accounts, build structured client processes, and drive measurable retention and expansion outcomes. I want a team that treats CS as a revenue function, not a support desk. Remote preferred

I’ve spent 5+ years owning the full B2B client lifecycle — from first contact through onboarding, relationship management, retention, and expansion. My background isn’t traditional CS, but the work is identical.

• Maintained near-100% retention across 100+ B2B commercial accounts by building structured onboarding, workflow processes, and proactive relationship management — referrals from existing clients became the primary driver of new business.

• Increased average new account contract value by 67% — from $1,800 to $3,000+ annually — by designing an accurate pricing and quoting system that eliminated underpricing and revenue leakage.

• Grew event attendance 433% over 4 seasons at a professional minor league sports org — from 150 to 800 per game — by designing and executing targeted marketing campaigns and high-production game-day experiences that built a loyal audience.

• Drove 30% revenue growth in first season at a professional minor league sports org by prospecting, closing, and retaining 10+ B2B sponsors with deal sizes ranging from $500 to $10,000 — all retained every season during tenure.

Experience

Work history, roles, and key accomplishments

Current

Client Success & Operations Manager

Current

Top Knotch Hood Cleaning LLC

Jun 2022 - Present (4 years)

I own the full client lifecycle for a commercial B2B service company — managing 100+ accounts through a commercial subcontracted program and directly owned accounts across onboarding, retention, and expansion. I built the sales engine, pricing system, and onboarding workflows that the business runs on, and maintain near-100% retention across a directly managed account portfolio.

Client Onboarding Account Management Customer Retention Churn Prevention Net Revenue Expansion Pricing Strategy Deal Structuring Sales Pipeline Management HouseCall Pro Trello Notion Google Workspace Slack Data Analysis

Director of Operations & Communications

Reading Rebels LLC

Nov 2021 - Jun 2025 (3 years 7 months)

I owned the full B2B client lifecycle for a professional minor league sports organization — prospecting, closing, onboarding, and retaining 10+ sponsors while managing game-day operations, partner events, and marketing campaigns that drove 30% revenue growth in my first season.

Sponsorship Sales Sponsorship Management B2B Sales Event Operations Community Engagement Social Media Marketing Executive Communication Revenue Growth Budget Management Stakeholder Management Zoom Canva

Director of Operations & Communications

Reading Rebels

Jan 2021 - Jan 2024 (3 years)

Drove 30% revenue growth in the first season by prospecting, closing, and retaining 10+ B2B sponsors with deal sizes from $500 to $10,000, achieving zero churn during tenure. Grew event attendance 433% over four seasons (150 to 800 per game) through targeted social media campaigns and high-production game-day experiences.

B2B Sales Client Retention Revenue Growth Campaigns Event Marketing