Chevany Lewis

I’m a Customer Success Specialist with 5+ years of experience managing high-volume portfolios, driving retention, and executing lifecycle motions that deliver measurable outcomes across a large book of business. I monitor customer health signals, act on churn risk at scale, and maintain ~98% satisfaction by combining CRM data with data-driven workflows.

In my current role, I manage 100+ customer accounts and run proactive lifecycle motions to identify churn risk signals and trigger targeted outreach. I design repeatable engagement campaigns and renewal workflows—using value reinforcement and risk mitigation strategies—to protect and grow GRR/NRR while translating customer usage data into clear, actionable insights for adoption and expansion.

I also care deeply about scalable, process-first execution. I build automated tracking to follow customers through key lifecycle milestones, improving CRM data integrity, reducing unnecessary touchpoints, and optimizing the customer journey. Previously, I led process development and training as an operations manager, analyzing employee data to drive retention and improving customer satisfaction through value-focused communication and consistent operational documentation.