Natalia Nikolova
@natalianikolova
Project and operations leader delivering streamlined execution, team leadership, and measurable results.
North MacedoniaWhat I'm looking for
I am an operations and project management professional with 8+ years of experience across fintech, marketing, and international organizations, focused on aligning execution with strategy.
I have led cross-functional teams in roles including Head of Operations and KYC Operations Team Lead, delivering process optimization, SOPs, KPI tracking, and training that improved performance and compliance.
My background includes project delivery, client engagement and retention, expense management, and performance monitoring; I prioritize ownership, clear communication, and scalable processes.
I hold an MSc in International Business and Management and a BA in Translation and Interpreting, and I bring proven leadership in hiring, onboarding, and documentation to drive consistent, high-quality outcomes.
Experience
Work history, roles, and key accomplishments
Project Manager
Jeraud Marketing
Jan 2025 - Present (8 months)
Managed marketing projects end-to-end, aligning execution with strategy to deliver consistent, high-quality outcomes and improving delivery processes across campaigns.
Head of Operations
More Streams
Jan 2021 - Jan 2024 (3 years)
Led operations for a music marketing agency, implementing process improvements, managing expenses and hiring, and driving client engagement and performance monitoring.
XALed KYC operations, overseeing client onboarding, QA, and regulatory compliance (KYC/AML) while tracking KPIs and maintaining SOP-based training programs.
Education
Degrees, certifications, and relevant coursework
UWUniversity of Westminster
Master of Science, International Business and Management
2019 - 2021
Completed an MSc in International Business and Management focusing on international business strategy and management practices.
SSSs. Cyril and Methodius University in Skopje
Bachelor of Arts, Translation and Interpreting
2012 - 2017
Completed a Bachelor degree in Translation and Interpreting with focus on English and French language pairings and translation practices.
Tech stack
Software and tools used professionally
Availability
Location
North MacedoniaAuthorized to work in
Job categories
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