Aleksandar Pufkov

I am a versatile, customer-focused professional with experience across hospitality, sales, and customer support, dedicated to delivering excellent service and enhancing customer experiences. I consistently apply strong interpersonal skills and problem-solving to resolve inquiries and maintain professionalism.

In recent roles I provided patient-focused support for a medical clinic, managing appointment scheduling, inquiries, and recordkeeping with confidentiality and accuracy. I have also driven customer satisfaction and repeat business in retail and hospitality by building rapport and analyzing customer needs.

I am a fast learner who multitasks effectively and manages time well in fast-paced environments, seeking opportunities to continue developing my customer service expertise and contribute to a team that values service excellence.