Open to opportunities

Antonio K

@antoniok

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Certified pharmacy technician with strong customer service skills.

United States

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What I'm looking for

I am looking for a role that values customer service and offers growth opportunities.

My name is Antonio S. Kozak, and I am a dedicated and certified pharmacy technician with extensive experience in customer service and technical support. Over the years, I have honed my skills in prescription processing, pharmaceutical calculations, and customer relations, ensuring patient safety and satisfaction. My journey began as an Educational Technician, where I assisted in technology integration in classrooms, setting the foundation for my technical aptitude.

In my most recent role as a Senior Pharmacy Technician at Walgreens, I have taken on significant responsibilities, including coaching and training new technicians, analyzing pharmacy performance data, and improving operational efficiency. I pride myself on my ability to multitask effectively while maintaining a friendly demeanor, which has helped me build lasting relationships with both customers and colleagues. My commitment to excellence is reflected in my certifications and my continuous pursuit of knowledge in the pharmacy field.

Experience

Work history, roles, and key accomplishments

Current

Certified Senior Pharmacy Technician

Current

Walgreens

Oct 2023 - Present (1 year 9 months)

Operated pharmacy systems to obtain patient and drug information, and process prescriptions. Assisted and coached pharmacy technicians and cashiers in system operation and workflow management.

Pharmacy Information Systems Workflow Management Training Development Performance Analysis Inventory Management Customer Service Leadership Coaching

Certified Pharmacy Technician

Walgreens

Feb 2019 - Oct 2023 (4 years 8 months)

Calculated dosages, dispensed medications, prepared prescription labels, and filled prescriptions for pharmacist approval. Utilized proprietary computer programs to access prescription information, including patient data and insurance billing.

FDA Compliance Insurance Claims Customer Service Pharmacy Operations Patient Safety

Customer Service Associate

Walgreens

Jun 2018 - Feb 2019 (8 months)

Maintained visually appealing displays and assisted customers in selecting products that met their needs. Balanced multiple customer needs in a fast-paced environment and built effective relationships with peers and management.

Customer Service Retail Operations Merchandising Team Leadership Photo Development Sales Customer Relations

Assistant School ET, IT and Supply Clerk

Stuttgart High School

Sep 2014 - Dec 2017 (3 years 3 months)

Assisted teachers with smart board and computer navigation, and set up over 300 new Windows 10 desktops with appropriate software. Re-imaged laptops, maintained multiple servers, and repaired hardware and software issues on user workstations and servers.

Windows 10 Technical Support IT Support Imaging

Customer Service Associate

Telekom

Aug 2016 - Dec 2016 (4 months)

Greeted customers, determined their needs, and recommended merchandise based on preferences. Maintained knowledge of current sales, promotions, and policies while responding to customer questions efficiently.

Customer Service Sales Product Knowledge Communication Customer Relations Merchandising Inventory Management

Education

Degrees, certifications, and relevant coursework

Stuttgart High School

High School Diploma, General Studies

Completed high school education, gaining foundational knowledge across various subjects. Developed essential skills for further academic and professional pursuits.