viviana peña

I’m a Certified Pharmacy Technician with 3+ years of retail pharmacy experience in a fast-paced environment. I focus on accurate prescription processing, insurance troubleshooting, and efficient pharmacy workflow to support safe, timely patient care.

In my current role at Walmart Pharmacy, I handle prescription filling and high-volume workflow, process insurance claims and resolve coverage rejections, and assist patients with medication questions and pharmacy-related concerns. I also manage pharmacy phone calls, perform data entry, and support inventory and medication organization.

I’m highly reliable with multitasking and maintain HIPAA compliance and patient confidentiality while collaborating closely with pharmacists and pharmacy staff to ensure accuracy and patient safety.