Antonette Harriott

I am a dynamic and motivated Assistant Manager with over 5 years of experience in driving operational efficiency and enhancing customer satisfaction. My proven ability to support senior management and streamline processes has been instrumental in achieving organizational goals. I excel in fostering a positive work environment and have developed excellent interpersonal skills that contribute to team success.

In my current role at Teleperformance USA, I manage daily operations within a high-volume BPO environment, overseeing over 150 associates. I have successfully implemented customer service strategies that increased productivity and improved customer retention. My analytical skills allow me to leverage customer experience metrics to drive actionable insights, ensuring alignment with service excellence goals.

Throughout my career, I have focused on training and mentoring new employees, enhancing team performance, and maintaining high levels of customer satisfaction. I am passionate about continuous improvement and have developed targeted strategies to refine customer journeys, ultimately increasing lifetime value.