VGVincenzo Grilli
@vincenzogrilli
Bilingual client-facing professional transitioning into AI, with 22 years in tourism and digital operations.
ItalyWhat I'm looking for
I am a bilingual (Italian/English) professional with 22 years of experience across tourism, client relations, digital operations, and communications. I combine frontline customer service and hospitality management with platform and sales coordination skills.
In recent years I have taken on roles from Deputy Director of a ski and snowboard school to Key Account Manager, focusing on client management, coordination, reporting, and commercial development. I have also worked in channel and OTA management, online pricing, and sales optimization for hotels.
I am actively transitioning into AI-related work, with practical skills in prompt writing, AI content reviewing, data annotation, voice tasks for AI, translation and localization, and QA (IT-EN). I have completed prompt engineering fundamentals and AI response evaluation training.
I bring hands-on experience in customer acquisition, demos, bookings and group reservations management, and multilingual communication, and I seek roles that leverage both my customer-facing background and growing AI/annotation expertise.
Experience
Work history, roles, and key accomplishments
Key Account Manager
Wonder Agency
Jan 2025 - Present (11 months)
Managed key client accounts, coordinated client management and reporting, and drove commercial development initiatives to grow revenue and retention.
Deputy Director
Math Academy Ski & Vincenzo Snowboard School
Jan 2012 - Present (13 years 11 months)
Led team organization and training management while handling public interaction and operational duties to deliver instructional programs and improve customer satisfaction.
RADealer / Sales Representative
Radinn
Jan 2020 - Dec 2024 (4 years 11 months)
Acquired customers and conducted product demos for a Swedish jetsurf brand, increasing local sales and brand awareness through hands-on demonstrations and outreach.
Channel Manager
Ramada Naples Hotel
Jan 2007 - Dec 2016 (9 years 11 months)
Managed OTAs, online pricing, and sales optimization while conducting competitor monitoring to increase bookings and revenue for the hotel.
Back Office Specialist
Ramada Naples Hotel
Jan 2007 - Dec 2009 (2 years 11 months)
Handled bookings management, group reservations, and client email communication to ensure accurate reservations and high guest satisfaction.
Receptionist
Hotel New Europe
Jan 2005 - Dec 2007 (2 years 11 months)
Provided multilingual customer service, resolved guest issues, and supported front-desk operations to maintain positive guest experiences.
Education
Degrees, certifications, and relevant coursework
High School (Scientific / Linguistic diploma)
High School Diploma, Scientific and Linguistic Studies
Activities and societies: Language study (Italian, English, Spanish, French); foundational coursework in scientific subjects
Completed secondary education with Scientific and Linguistic diploma focusing on languages and scientific subjects; coursework included linguistic studies and scientific fundamentals.
Tech stack
Software and tools used professionally
Availability
Location
ItalyAuthorized to work in
Job categories
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