Anthony Porcelli
@anthonyporcelli
Product operations leader driving SaaS product adoption and process improvements.
What I'm looking for
I am a technically proficient business professional with deep experience in software product management, implementation, training, and support across behavioral health SaaS and provider organizations. I have built and managed a billing product, led demos and onboarding, created user guides and training content, and acted as the primary technical liaison for development and customers.
My background includes long-term operational leadership in behavioral health settings where I oversaw program workflows, hiring, payroll and revenue cycle management, and stakeholder coordination. I focus on improving customer satisfaction and operational efficiency through clear product specifications, manual testing, and practical training materials.
Experience
Work history, roles, and key accomplishments
Assistant Business Administrator
Caring Family Community Services
May 2003 - Present (22 years 4 months)
Managed administrative and operational functions for a large behavioral health provider, led staff training and onboarding, oversaw payroll and revenue cycle processes, and coordinated data and compliance with state agencies.
Manager of Billing Product
Rethink Behavioral Health
Jun 2018 - Aug 2019 (1 year 2 months)
Built and managed a SaaS billing product, drove monthly transaction volume, and improved customer workflows by delivering product updates and training that increased usability and onboarding efficiency.
Education
Degrees, certifications, and relevant coursework
Fairleigh Dickinson University
Bachelor of Arts, Psychology
Activities and societies: EOF Madison Project Volunteer (1998-2002)
Completed a Bachelor of Arts in Psychology, graduating in June 2003.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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