Anthony Neal

I’m dedicated to providing quality care for ultimate customer satisfaction. I maintain excellent communication and relationship skills with clients, and I’m focused on identifying customer leads and delivering effective solutions to all problems. I get the job done, love to work, and take pride in being a professional and excellent person to work with.

In my current role as a CSR - Customer Service Representative at Tata Consultancy Services (TCS) in Little Rock, I assist with policies through Transamerica Life Insurance. I answer calls regarding retirement, life, and annuity investment products, identify customer needs, and provide personalized service. I also locate/research information using multiple systems/technologies, coordinate with cross-functional departments, document inquiries and actions, follow up on outstanding items, and help achieve department metrics.

Previously at FIS, I worked as a Customer Service Representative handling calls for over 10 different banks—taking calls, making notes, writing tickets, redeeming points or money, and providing account information. I’ve also supported compliance work (Compliance Analyst at Centennial Bank and Trust; ability to write reports and apply critical thinking), and I’ve handled customer complaints, referrals, scheduling, and prior authorization in a Compliance Manager role for a radiology program.

Earlier in my career, I built a strong foundation in operations and finance as an Accounting Assistant, including record cash receipts, AP invoicing, AR, petty cash/client trust accounts, reconciliations, and banking online. I also supported loan origination communications as a Customer Service Representative at ManpowerGroup. With an MS in Business Administration and a broad toolset (Excel, documentation review, CRM/workflow support, and analysis), I bring both customer-first service and dependable back-office accuracy.