Anthony McNew
@anthonymcnew
Customer-focused service representative skilled in support and operations.
United StatesWhat I'm looking for
I am a dedicated customer service professional with experience across call centers, media services, and warehouse operations. I consistently deliver calm, solutions-oriented support for members and clients while handling high call volumes and complex inquiries.
At Concentrix I serve as a Member Service Representative supporting media services clients, acting as a primary point of contact and coordinating solutions across video, design, marketing, and social channels.
Previously I handled licensed-enrollment calls for Tranzact, provided technical and product support for Conduent, and worked in fast-paced fulfillment at Amazon — developing strong multitasking, documentation, and process-following skills.
I bring strong people skills, adaptability, and a high-energy attitude, and I am pursuing further education in computer animation while continuing to grow my customer-support and operations expertise.
Experience
Work history, roles, and key accomplishments
Member Service Representative
Concentrix
Feb 2024 - Present (1 year 7 months)
Serve as primary client contact for media services, resolving inquiries and coordinating video, design, and digital marketing solutions to ensure seamless service delivery.
Seasonal Member Care Representative
Tranzact
Sep 2023 - Feb 2024 (5 months)
Handled incoming calls from licensed insurance representatives and members, verified applications, explained MAPD benefits, offered HRAs, submitted enrollments, and documented call progress.
Customer Service Representative
Conduent
Jan 2021 - Jun 2023 (2 years 5 months)
Answered inbound customer calls, provided product and company information, performed technical support, and maintained knowledge of promotions, payment policies, and security practices.
AMPacked, labeled, and prepared shipments in a high-volume warehouse, operated pallet jacks, unloaded trucks, organized inventory, and optimized storage to meet production targets.
Customer Service Representative
24/7 Intouch
Mar 2018 - Jun 2020 (2 years 3 months)
De-escalated customer concerns, documented interactions, assisted with payments and payment plans, and upheld quality control policies to resolve issues efficiently.
Education
Degrees, certifications, and relevant coursework
FUFull Sail University
Bachelor of Science, Computer Animation
2024 -
Pursuing a Bachelor's degree in Computer Animation at Full Sail University from 2024 to 2026.
John Ehret High School
High School Diploma, General High School Diploma
2012 - 2015
Completed Basic Core Diploma and graduated from John Ehret High School on May 16, 2015.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Job categories
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