La'Dina Williams

I’m a customer-focused Member Services and healthcare customer service professional with 5+ years of experience supporting members in Medicare, Medicaid, and customer account services in high-volume call center environments. I’m known for assisting with benefits inquiries, applications, eligibility support, billing questions, and account management while maintaining accurate documentation and an empathetic, patient-first approach.

In my most recent role as a Customer Service Representative / Member Services Representative (Medicare & Medicaid Support) at Centauri Health Solutions, I helped members with eligibility and benefits questions, supported applications and re-enrollment for Medicaid and Medicare Savings Programs (MSP), and guided members through qualification requirements. When members didn’t meet criteria, I escalated or transferred cases appropriately, while documenting every interaction accurately and maintaining confidentiality.

Previously at Summit Advantage and Plus One Communications, I handled inbound and outbound inquiries, performed outbound follow-ups, and resolved issues efficiently while meeting sales and service performance metrics. I also bring operational experience from Amazon as a Warehouse Associate, which strengthened my focus on accuracy, productivity, safety procedures, and adapting to fast-paced workflows.