Open to opportunities

Anthony Carter

@anthonycarter1

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Technology inspired problem solver skilled in IT and cybersecurity.

United States

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What I'm looking for

I am looking for a role that allows me to grow my IT and cybersecurity skills while contributing to a dynamic team focused on impactful projects.

I'm a technology-inspired problem solver with a strong foundation in IT, cybersecurity, and networking. My journey began with a Cybersecurity Certificate from the University of Las Vegas Nevada, where I completed over 370 hours of hands-on training in various security domains, including ethical hacking and digital forensics. I thrive on challenges and enjoy troubleshooting in diverse environments, which has equipped me with the skills necessary to excel in technical roles.

Currently, I work as an IT Helpdesk Support Technician at Konami Gaming Inc, where I provide end-user tech support and manage helpdesk ticketing systems. My previous roles, including PC Support Technician and Assistant Manager Front Office, have honed my customer service skills and my ability to adapt in fast-paced settings. I am passionate about leveraging my knowledge of software, hardware, and cloud solutions to make a meaningful impact in my next role.

Experience

Work history, roles, and key accomplishments

Current

IT Helpdesk Support Technician

Current

Konami Gaming Inc

Dec 2023 - Present (1 year 7 months)

Provided end-user technical support to office and remote employees, ensuring high employee satisfaction. Maintained company technology assets through database systems, monitoring and distributing them efficiently.

IT Support Troubleshooting Hardware Software Ticketing Systems Fortinet Documentation Asset Management

PC Support Technician

Worldwide Tech Services

Aug 2023 - Dec 2023 (4 months)

Repaired and replaced various components of end-user desktops and laptops, ensuring customer satisfaction after service. Performed hardware troubleshooting and testing on various models of laptops and desktops.

Desktop Hardware Troubleshooting Customer Service Logistics Technical Support Desktop Support

Assistant Manager Front Office

Polo Towers, Hilton Vacation Club

Jul 2022 - Aug 2023 (1 year 1 month)

Managed front office duties in a fast-paced work environment, including basic computer and printer troubleshooting. Checked in and out guests while providing exceptional customer service and hospitality.

Customer Service Hospitality Troubleshooting Microsoft Excel Guest Service

Supervisor

Frankie's Pizza

Mar 2021 - Jul 2022 (1 year 4 months)

Used register software technology to take and track customer orders, coordinating with the Kitchen Team to ensure order quality and timeliness. Kept track of daily opening and closing tasks using iOS software and ensured compliance with food and safety regulations.

Customer Service Order Management Team Coordination Inventory Management Food Safety iOS

Education

Degrees, certifications, and relevant coursework

University of Las Vegas Nevada

Certificate, Cybersecurity

Activities and societies: Courses included Microsoft Security, Linux Security, Network Security, Python, Cloud Security, Digital Forensics & Incident Response, Ethical Hacking.

Completed a comprehensive Cybersecurity Certificate program, gaining expertise in Microsoft Security, Linux Security, Network Security, Python, Cloud Security, Digital Forensics & Incident Response, and Ethical Hacking. The program comprised 370 hours of hands-on cybersecurity training.