Open to opportunities

Anthony Ash

@anthonyash

Message

Help desk technician and support programmer focused on customer-first technical troubleshooting.

United States

Message

What I'm looking for

I seek a customer-focused technical support role in a collaborative, remote-friendly team where I can train others, improve documentation, and solve user issues while contributing to product development.

I am a help desk technician and support programmer with experience delivering technical support, developing bespoke game software, and training new hires. I consistently serve as a first point of contact, document user interactions, and escalate or coordinate with specialists to resolve incidents efficiently.

I have integrated my own code into existing codebases while collaborating remotely with lead programmers, contributed feature ideas in team meetings, and worked on logistics and client-facing roles that strengthened my customer service and operational skills. I hold an MFA and a BA, and I maintain high standards for documentation and knowledge sharing.

I'm committed to clear communication, dependable support, and continuous improvement; I bring experience with security-cleared environments, inventory/logistics coordination, and user-focused problem solving. Outside work, I pursue independent game development and creative interests that inform my technical and design sensibilities.

Experience

Work history, roles, and key accomplishments

Current

Help Desk Technician

Current

Epsilon, Inc

Jan 2022 - Present (3 years 9 months)

Served as first point of contact for technical support, trained new hires, coordinated with specialist teams to resolve incidents, and documented interactions to identify trends and improve the knowledge base.

Technical Support Troubleshooting Training Customer Service Remote Support

Support Programmer

Spellcorked

Jan 2021 - Jan 2022 (1 year)

Collaborated with a remote team to develop bespoke software for the Playdate system, integrated code into the main codebase, and contributed feature concepts in team meetings.

Remote Collaboration Feature Design Version Control Debugging

Product Fulfillment Lead

Just Medical Inc.

Jan 2019 - Jan 2020 (1 year)

Maintained warehouse inventory, coordinated supply orders and machine shop fabrication, and managed client pickups and deliveries to ensure timely product fulfillment.

Inventory Management Logistics Fabrication Liaison Warehouse operations order fulfillment

Sales and Production

Pixel & Ink

Jan 2016 - Jan 2018 (2 years)

Closed sales, supported public events and logistics, and developed/maintained an in-house AirTable ticketing system while building rapport with the local community.

Sales event support Airtable Customer Service Ticketing Systems Community Engagement

Sales Associate

Athens Art & Frame

Jan 2015 - Jan 2016 (1 year)

Provided in-person, phone, and online customer service, closed orders, assisted customers with design choices, and conducted outreach for abandoned orders.

Customer Service Sales Order Processing Customer Outreach Phone Support Retail Operations