Open to opportunities

Eve Williams

@evewilliams1

Message

IT Help Desk Technician focused on calm, accurate remote troubleshooting.

United States

Message

What I'm looking for

I’m looking for an IT support role where I can resolve real user issues through clear communication and disciplined troubleshooting—especially with remote support and ticket-based workflows—while continuing to grow into accessibility- and data-focused solutions.

I’m an IT student with hands-on experience providing technical support through a Salesforce ticketing environment, including remote desktop and in-person troubleshooting. I stay calm under pressure, communicate clearly with non-technical users, and follow through until issues are fully resolved.

In my IT Help Desk Technician role, I supported multi-campus operations by resolving hardware, software, account access, and connectivity problems. I handled identity verification and credential administration, maintained security compliance and audit documentation, and completed data recovery and device imaging during high-priority incidents.

I also build toward the next step in my career through independent development projects centered on accessibility, privacy, and data-centered design. Alongside technical support, I apply user-centered product thinking and workflow optimization to create practical, responsible solutions that people can actually use.

Experience

Work history, roles, and key accomplishments

Current

Independent Delivery Driver

Current

Walmart Spark Delivery

Nov 2024 - Present (1 year 7 months)

Managed digital order workflows and day-to-day delivery operations in a platform-based logistics environment. Maintained delivery accuracy under time pressure and identified/escalated fulfillment discrepancies.

Last Mile Delivery Logistics Operations Time Management

Current

Rural Carrier Substitute

Current

United States Postal Service

Aug 2022 - Present (3 years 10 months)

Handled sensitive mail and parcel operations under strict chain-of-custody procedures. Maintained delivery verification, route management, and daily accuracy/accountability within operational requirements.

Chain Of Custody Route Management Operational Compliance

IT Help Desk Technician

Southside Virginia Community College

Aug 2024 - Jul 2025 (11 months)

Provided multi-campus phone, remote desktop, and in-person technical support using Salesforce ticketing to resolve hardware, software, account access, and connectivity issues. Performed identity verification and credential administration, recovered archived accounts, restored lost data, and imaged replacement systems during high-priority incidents.

Salesforce Remote Access Network Monitoring Microsoft 365 Account Administration Identity Verification Imaging data recovery

Team Manager & Co-Founder

Moonshot.gg

Aug 2022 - Mar 2023 (7 months)

Co-founded and managed a remote esports organization, coordinating scheduling, communication, and roster management. Used performance analysis and team-fit evaluation to support operational decision-making.

Team Management Scheduling coordination Roster Management Performance Analysis Team Fit Evaluation

Education

Degrees, certifications, and relevant coursework

Southside Virginia Community College

Associate's Degree, Information Technology

Associate's degree in Information Technology, expected to complete in December 2026. Coursework is balanced with technical work and independent software projects.