cocowa its futile
@cocowaitsfutile
Computer science graduate skilled in technical support and C++ development.
What I'm looking for
I am a computer science graduate with hands-on experience in technical support, game development, and software engineering tasks. I have resolved high volumes of user issues, restored systems after security tool failures, and maintained strong customer satisfaction while working in fast-paced environments.
Through a Software Engineering virtual program with Electronic Arts and participation in a game jam, I designed feature proposals, built C++ class headers and diagrams, patched bugs, and optimized codebases. I also contributed UI/UX and 2D art using Unity and Blender during collaborative game projects.
I bring strong problem-solving, multitasking, and documentation skills, and I aim to apply my technical and customer-facing experience to roles that value reliable support, code quality, and collaboration.
Experience
Work history, roles, and key accomplishments
Student IT Support Specialist
Texas A&M University Libraries
Jun 2024 - Present (1 year 4 months)
Resolved ~50 user issues per day with a 95% satisfaction score and restored functionality to 200+ computers after a CrowdStrike incident by streamlining diagnostics and recovery processes.
Software Engineering Intern
Electronic Arts
Nov 2024 - Nov 2024 (0 months)
Completed EA Software Engineering virtual program: proposed a Sims 4 feature, produced a C++ header/class design, and implemented a bugfix and data-structure optimization to improve codebase performance.
Technical Support Specialist
Amethyst Affordable Autos
Jan 2023 - Jul 2024 (1 year 6 months)
Configured and tested hardware/software, provided technical advice to customers and colleagues, maintained technical documentation, and escalated issues per procedures.
Implemented a new inventory management system and managed customer orders, account setup, and CRM logging to improve operational efficiency and customer service.
Education
Degrees, certifications, and relevant coursework
Texas A&M University–Commerce
Bachelor of Science, Computer Science
Grade: 3.4
Bachelor of Science in Computer Science from Texas A&M University–Commerce with a reported GPA of 3.4.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Portfolio
cinnamizzy.itch.io/wingn-it-homeJob categories
Interested in hiring cocowa?
You can contact cocowa and 90k+ other talented remote workers on Himalayas.
Message cocowaFind your dream job
Sign up now and join over 100,000 remote workers who receive personalized job alerts, curated job matches, and more for free!
