Open to opportunities

cocowa its futile

@cocowaitsfutile

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Computer science graduate skilled in technical support and C++ development.

United States

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What I'm looking for

I seek a collaborative role where I can combine hands-on technical support with software or game development, contribute to code quality, and grow through mentoring and impactful projects.

I am a computer science graduate with hands-on experience in technical support, game development, and software engineering tasks. I have resolved high volumes of user issues, restored systems after security tool failures, and maintained strong customer satisfaction while working in fast-paced environments.

Through a Software Engineering virtual program with Electronic Arts and participation in a game jam, I designed feature proposals, built C++ class headers and diagrams, patched bugs, and optimized codebases. I also contributed UI/UX and 2D art using Unity and Blender during collaborative game projects.

I bring strong problem-solving, multitasking, and documentation skills, and I aim to apply my technical and customer-facing experience to roles that value reliable support, code quality, and collaboration.

Experience

Work history, roles, and key accomplishments

Current

Student IT Support Specialist

Current

Texas A&M University Libraries

Jun 2024 - Present (1 year 4 months)

Resolved ~50 user issues per day with a 95% satisfaction score and restored functionality to 200+ computers after a CrowdStrike incident by streamlining diagnostics and recovery processes.

Technical Support Ticketing Systems Troubleshooting Crowdstrike Customer Service

Software Engineering Intern

Electronic Arts

Nov 2024 - Nov 2024 (0 months)

Completed EA Software Engineering virtual program: proposed a Sims 4 feature, produced a C++ header/class design, and implemented a bugfix and data-structure optimization to improve codebase performance.

C++Software Design Class Diagrams Bugfixes Data Structures Game Development

Technical Support Specialist

Amethyst Affordable Autos

Jan 2023 - Jul 2024 (1 year 6 months)

Configured and tested hardware/software, provided technical advice to customers and colleagues, maintained technical documentation, and escalated issues per procedures.

Software Testing Technical Documentation Customer Support Customer Escalation Troubleshooting Windows

Assistant Manager

Target

Jun 2024 - Jun 2024 (0 months)

Implemented a new inventory management system and managed customer orders, account setup, and CRM logging to improve operational efficiency and customer service.