TNTyler Niles
@tylerniles
Technical specialist with strong communication and problem-solving skills.
United StatesWhat I'm looking for
I am a dedicated technical specialist with experience in client communication and software support. My role at 4PatientCare involved assisting clients through various channels, ensuring their needs were met while providing exceptional customer service. I utilized SQL to monitor data and troubleshoot discrepancies, demonstrating my analytical skills and attention to detail.
Prior to that, I served as a team leader at RGIS, where I honed my leadership abilities and problem-solving skills. I was responsible for conducting accurate physical inventories and training new hires, which helped me develop a strong foundation in team management and operational efficiency. My educational background in Game Creation and Game Development further complements my technical expertise, allowing me to approach challenges with a creative mindset.
Experience
Work history, roles, and key accomplishments
Technical Specialist
4PatientCare
Jan 2022 - Nov 2022 (10 months)
Communicated with clients through email, phone, and live chat, fielding support requests and questions seamlessly. Utilized SQL queries to monitor data and troubleshoot discrepancies, offering new perspectives to the development team. Created and assigned support tickets through HubSpot and Jira, thoroughly tracking and documenting all steps taken to resolve client-facing issues.
Delivery Driver
Amazon
Jun 2021 - Oct 2021 (4 months)
Achieved daily goals to meet or exceed customer expectations, assisting colleagues as needed when workload was heavy. Delivered packages efficiently in a safe, yet timely manner. Performed routine safety checks on equipment.
Team Leader
RGIS
May 2015 - Feb 2020 (4 years 9 months)
Completed accurate physical inventories for retail/grocery stores, hospitals, pharmacies, and various warehouses. Provided efficient problem solving with both clients and colleagues, troubleshooting and resolving hardware and software issues. Maintained a balance of speed and accuracy, drove employees to locations, and assisted in the training of new hires.
Education
Degrees, certifications, and relevant coursework
Bristol Community College
Game Creation and Game Development
Availability
Location
United StatesAuthorized to work in
Job categories
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