Anthonia Akouete

Manage customer accounts and deliver real-time support across WhatsApp, email, and calls, resolving technical and service issues within SLAs. Coordinate with technical and field teams for service restoration and manage CRM tickets.

Manage customer accounts and deliver real-time support across WhatsApp, email, and calls, resolving technical and service issues within SLAs. Coordinate with technical and field teams to ensure timely service restoration.

Provided multimedia language instruction and structured lesson plans for diverse learning styles. Organized both online and offline learning for students.

Provided multimedia language instruction and structured lesson plans for diverse learning styles. Organized both online and offline learning sessions for students.

Managed learning processes to meet classroom standards and facilitated an environment optimized for learning. Provided instructional programs compatible with student needs.

Managed learning processes to meet classroom standards and facilitated an environment optimized for learning. Provided instructional programs compatible with student needs.

Set up and maintained physical and electronic filing systems to ensure organizational efficiency. Coordinated administrative and travel arrangements for consultants and experts.

Set up and maintained physical and electronic filing systems for organizational efficiency. Coordinated administrative and travel arrangements for consultants and supported conference preparation.

Assisted customers with questions, complaints, and inquiries with professionalism. Documented conversations to track requests and trained new employees on procedures.

Assisted customers by handling questions, complaints, and inquiries with professionalism. Documented conversations to track requests and trained new employees on procedures.

Pursued a Bachelor of Arts degree in French from Olabisi Onabanjo University, Ogun, Nigeria, from August 2015 to September 2021.

Pursued a Bachelor of Arts degree in French from Olabisi Onabanjo University, Ogun, Nigeria, from August 2015 to September 2021.

Grade: Niveau B2

Earned the Diplôme d'Études en Langue Française (DELF/DALF) at Niveau B2 from Alliance Française, Lomé, Togo, in September 2019.

Grade: Niveau B2

Earned the Diplôme d'Études en Langue Française (DELF/DALF) at Niveau B2 from Alliance Française, Lomé, Togo, in September 2019.

Completed secondary education at Command Secondary School, Lagos, Nigeria, from 2006 to 2012, earning the West African Examination Certificate.

Completed secondary education at Command Secondary School, Lagos, Nigeria, from 2006 to 2012, earning the West African Examination Certificate.