Chinwe Emmanuel
@chinweemmanuel
I improve customer experiences and administrative workflows through CRM, bilingual support, and team coordination.
NigeriaWhat I'm looking for
I've supported customers at Ruby Passion Integrated Services, X-Plus Tchad Digital Security Systems, and AOITSE Solutions across phone, email, chat, social media, and in-person channels. I resolve inquiries, complaints, service requests, billing discrepancies, and technical issues while maintaining accurate CRM records and following cases through to resolution.
At QUESTCOM in Chad, I supervised administrative staff, tracked budgets and resources, developed policies, and improved workflows to strengthen compliance and productivity. I also coordinated communication across departments to keep administrative operations aligned.
I'm bilingual in English and French, with experience teaching French and communicating across multicultural teams in Nigeria, Chad, and Benin. I use CRM, workflow, scheduling, and productivity tools to improve response efficiency, client satisfaction, and day-to-day operations.
Experience
Work history, roles, and key accomplishments
Customer Support Specialist
Ruby Passion Integrated Services
Jul 2025 - Jul 2026 (1 year)
Responded to customer inquiries via phone, email, chat, and social media, resolving complaints and ensuring satisfaction. Maintained accurate records using CRM systems and escalated complex issues to appropriate departments.
Customer Service Representative
X-Plus Tchad Digital Security Systems
Apr 2025 - Jun 2025 (2 months)
Handled customer inquiries and complaints across phone and email, ensuring prompt resolutions. Conducted proactive follow-ups to confirm satisfaction and escalated complex queries to appropriate departments.
Administrative Manager
Questcom
Jan 2023 - Mar 2025 (2 years 2 months)
Supervised administrative staff, managed budgets, and developed policies to improve efficiency. Identified workflow bottlenecks and implemented process improvements to enhance productivity.
Customer Service Advisor
AOITSE Solutions
Feb 2021 - Dec 2022 (1 year 10 months)
Responded to customer inquiries across multiple channels, resolving complaints and technical issues. Maintained product knowledge and assisted with account setup and troubleshooting.
French Teacher
Mariegabe International College
Jan 2019 - Dec 2020 (1 year 11 months)
Taught French to students across proficiency levels, designing lesson plans and evaluating progress. Incorporated cultural elements to enhance language understanding.
Education
Degrees, certifications, and relevant coursework
University of Port Harcourt
Postgraduate Diploma, History and Diplomatic Studies
Postgraduate Diploma in History and Diplomatic Studies from the University of Port Harcourt.
Nnamdi Azikiwe University
Bachelor of Arts, French Language
Bachelor of Arts in French Language from Nnamdi Azikiwe University.
Centre International de Recherche et d'Études de Langues (CIREL – Village du Bénin, Lomé)
French Language
French Language Studies at the Centre International de Recherche et d'Études de Langues.
Availability
Location
NigeriaAuthorized to work in
Job categories
Skills
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