Antanise Roberts
@antaniseroberts
Dynamic professional with 3 years of customer service experience.
What I'm looking for
I am a dynamic professional with three years of direct experience in customer service, seeking a Customer Service Representative role. My journey began at Verizon Wireless, where I honed my skills in delivering exceptional customer service and effectively resolving inquiries. My proficiency in CRM software and strong ability to multitask have been key to my success in this field.
Throughout my career, I have demonstrated a proven track record of managing high-volume inbound and outbound calls, ensuring precise coordination with healthcare providers while working at Modivcare. My attention to detail and time management skills have allowed me to thrive in fast-paced environments, consistently prioritizing client needs and enhancing overall customer satisfaction.
In my most recent role at T Roc, I further developed my communication and organizational skills, managing phone communications and appointment scheduling to ensure seamless daily operations. I am passionate about providing courteous client service and am eager to bring my skills and experience to a new opportunity.
Experience
Work history, roles, and key accomplishments
Customer Sales Representative
T Roc
Mar 2024 - Mar 2025 (1 year)
Managed phone communications and coordinated appointment scheduling to ensure seamless daily operations. Organized and maintained office files, prioritizing paperwork to enhance administrative efficiency while adhering to strict confidentiality protocols.
Customer Service Sales Representative
Verizon Wireless
Jun 2023 - Mar 2024 (9 months)
Facilitated sales of mobile devices, contributing to increased revenue growth. Delivered exceptional customer service by engaging with clients and effectively addressing their needs and inquiries.
Appointment Setter
Modivcare
Jul 2016 - Jun 2023 (6 years 11 months)
Coordinated non-emergency medical transportation appointments, managing high-volume calls with professionalism and empathy. Ensured compliance with HIPAA and company policies while resolving scheduling conflicts and accurately managing client data.
Education
Degrees, certifications, and relevant coursework
Bradwell Institute
High School Diploma, General Studies
Completed high school education, gaining foundational knowledge and skills across various subjects. Developed strong communication and problem-solving abilities through coursework and extracurricular activities.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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