anothertech guy
@anothertechguy
I lead IT support teams resolving mission-critical infrastructure and end-user technology issues.
United StatesWhat I'm looking for
At EverBank, I lead IT user support operations, resolving escalated hardware, software, operating system, and network issues while supporting onboarding, offboarding, and service-outage response plans.
Previously at HCA, I supervised four engineers, helped meet IT&S service-level agreements, protected systems through access controls and audits, and built client relationships through timely problem resolution.
I began my support career at Dell, providing Microsoft operating system and Exchange support, creating online help documentation, and reducing open log counts. I bring hands-on experience across Windows, Active Directory, Office 365, Exchange administration, networking, SQL, Citrix, Remedy, and disaster recovery planning.
Experience
Work history, roles, and key accomplishments
IT Engineer Lead
EverBank
Nov 2019 - Present (6 years 10 months)
Monitors IT User Support Specialists, ensuring timely problem resolution. Solves escalated issues using knowledge of hardware, software, operating systems, and network configuration.
Documents and resolves customer inquiries via phone, email, or other streams. Builds strong client relationships through deep problem understanding and timely resolution.
Provided technical support for Microsoft operating systems and Exchange 2007. Developed online help documentation and reduced open log counts.
Education
Degrees, certifications, and relevant coursework
Hi-Tech Institute
Information Technology
2006 - 2007
Studied Information Technology at Hi-Tech Institute from 2006 to 2007.
Antioch High School
High School Diploma, General Studies
1996 - 2000
Earned a High School Diploma from Antioch High School from 1996 to 2000.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Job categories
Skills
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