Annmarie Shiggins
@annmarieshiggins
Experienced customer service professional dedicated to maximizing satisfaction.
What I'm looking for
I am a friendly and efficient customer service professional with 20 years of experience in the industry. My commitment to maximizing customer satisfaction is evident in my ability to provide exceptional service and effective resolutions. I possess strong product knowledge and have honed my skills in conflict resolution, customer relationship management, and team collaboration throughout my career.
Currently, I work as a Customer Service Representative at Brita Vivreau, where I manage customer queries, create service contracts, and support my colleagues across the business. My previous roles have equipped me with a wealth of experience in handling customer inquiries, processing orders, and ensuring compliance with industry standards. I take pride in my ability to engage proactively with customers and colleagues alike, fostering a positive and productive work environment.
My diverse background, which includes roles in retail and hospitality, has further enhanced my customer service skills. I am passionate about creating a seamless experience for customers and am always looking for ways to improve processes and enhance satisfaction. I am excited about the opportunity to bring my expertise to a new role where I can continue to make a positive impact.
Experience
Work history, roles, and key accomplishments
Customer Service Representative
Brita Vivreau
Aug 2024 - Present (11 months)
Responded to emails from external and internal customers, creating quotes for breakdowns and services. Managed stock adjustments, logged calls for engineer attendance, and created service agreements.
Customer Service Representative
We Repair Appliances
Feb 2023 - Jul 2024 (1 year 5 months)
Responded to customer emails and created quotes for breakdowns and services. Processed worksheets, managed stock adjustments, and handled engineer call logging.
Customer Service Assistant
Lidl UK
Oct 2020 - Jan 2023 (2 years 3 months)
Assisted customers with product location and ensured a positive shopping experience. Monitored stock levels, maintained sales floor presentation, and ensured compliance with hygiene and safety standards.
Spot Welder
Teconexx
May 2017 - Aug 2020 (3 years 3 months)
Performed root cause analysis for presswork issues and maintained quality control in welding processes. Conducted machine repairs independently and applied pressure and heat to join metal sheets.
Bar Manager
The Kenton Arms
Jun 2002 - Mar 2017 (14 years 9 months)
Managed customer needs and service, ensuring high levels of satisfaction. Handled accounts and coordinated marketing efforts to promote the establishment.
Education
Degrees, certifications, and relevant coursework
New City College
A Levels, Beauty Therapy
Completed A Levels in Beauty Therapy, achieving a Level 3 qualification. This education provided specialized knowledge and practical skills in beauty therapy.
Unknown
GCSEs, General Studies
Achieved GCSEs in core subjects including English, Mathematics, and Science. This foundational education provided essential academic skills and knowledge.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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