AS
Open to opportunities

Annmarie Shiggins

@annmarieshiggins

Experienced customer service professional dedicated to maximizing satisfaction.

United Kingdom
Message

What I'm looking for

I am looking for a role that values customer satisfaction and offers growth opportunities.

I am a friendly and efficient customer service professional with 20 years of experience in the industry. My commitment to maximizing customer satisfaction is evident in my ability to provide exceptional service and effective resolutions. I possess strong product knowledge and have honed my skills in conflict resolution, customer relationship management, and team collaboration throughout my career.

Currently, I work as a Customer Service Representative at Brita Vivreau, where I manage customer queries, create service contracts, and support my colleagues across the business. My previous roles have equipped me with a wealth of experience in handling customer inquiries, processing orders, and ensuring compliance with industry standards. I take pride in my ability to engage proactively with customers and colleagues alike, fostering a positive and productive work environment.

My diverse background, which includes roles in retail and hospitality, has further enhanced my customer service skills. I am passionate about creating a seamless experience for customers and am always looking for ways to improve processes and enhance satisfaction. I am excited about the opportunity to bring my expertise to a new role where I can continue to make a positive impact.

Experience

Work history, roles, and key accomplishments

LU

Customer Service Assistant

Lidl UK

Oct 2020 - Jan 2023 (2 years 3 months)

Assisted customers with product location and ensured a positive shopping experience. Monitored stock levels, maintained sales floor presentation, and ensured compliance with hygiene and safety standards.

Education

Degrees, certifications, and relevant coursework

NC

New City College

A Levels, Beauty Therapy

Completed A Levels in Beauty Therapy, achieving a Level 3 qualification. This education provided specialized knowledge and practical skills in beauty therapy.

UN

Unknown

GCSEs, General Studies

Achieved GCSEs in core subjects including English, Mathematics, and Science. This foundational education provided essential academic skills and knowledge.

Tech stack

Software and tools used professionally

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Annmarie Shiggins - Customer Service Representative - Brita Vivreau | Himalayas