Annjoy Waweru
@annjoywaweru
Insurance and media professional focused on client service excellence.
KenyaWhat I'm looking for
I am an adaptable insurance and media communications professional with hands-on experience in client relations, claims and underwriting support, and content creation. I have supported client onboarding, liaised with underwriting and claims officers, maintained organized documentation, and contributed to news content, photography, and proofreading.
I hold a Diploma in Mass Communication and insurance qualifications (Certificate of Proficiency with Distinction & Credit) and am progressing Module 3 toward a Diploma in Insurance. I bring strong MS Office and Adobe skills, attention to detail, and a people-oriented approach that drives effective customer service and impactful communication.
Experience
Work history, roles, and key accomplishments
Insurance Claims Representative
Air Marine Insurance Agency
Jul 2024 - Present (1 year 6 months)
Support client onboarding, liaise with underwriting and claims officers to ensure smooth customer experiences, and maintain organized documentation while assisting front-office customer service tasks.
Media Intern
Kenya News Agency
Sep 2022 - Nov 2022 (2 months)
Assisted in content creation and editing of news articles, practiced photography and proofreading, and used tools like Microsoft Word and Grammarly to improve communication quality.
Education
Degrees, certifications, and relevant coursework
College of Insurance
Diploma in Insurance, Insurance
Pursuing Module 3 of the Diploma in Insurance; previously completed Certificate of Proficiency in Insurance with Distinction and Credit.
College of Insurance
Certificate of Proficiency in Insurance, Insurance
Grade: Distinction & Credit
Completed Certificate of Proficiency in Insurance with Distinction and Credit, covering foundational insurance principles and practice.
JTJomo Kenyatta University of Agriculture and Technology
Diploma in Mass Communication, Mass Communication
Grade: Credit
Completed a Diploma in Mass Communication with Credit, focusing on media communication, content creation, and journalism skills.
Alpha Institute of Accounting
Computer Training, Information Technology / Office Skills
Completed computer training focused on office software and practical IT skills for business applications.
Gitwe Girls Secondary School
KCSE, Secondary Education
Grade: C Plain (45 Points)
Completed Kenya Certificate of Secondary Education with a C Plain (45 points).
Tech stack
Software and tools used professionally
Availability
Location
KenyaAuthorized to work in
Job categories
Skills
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