Open to opportunities

Wanjiku Njeri

@wanjikunjeri

Message

Results-driven digital marketing enthusiast with expertise in data analysis and social media managem

Kenya

Message

What I'm looking for

Seeking a dynamic role in digital marketing where I can apply my skills in data analysis, social media management, and content creation to drive brand growth and customer engagement. Committed to continuous learning and leveraging new tools to stay ahead in the industry.

I am a passionate digital marketing professional with a strong foundation in data analysis, social media management, and content creation. My academic background includes a Bachelor of Science in Statistics and Programming from Kenyatta University, complemented by certifications in Social Media Marketing, Google Ads, and SEO fundamentals.

Professionally, I have gained valuable experience as a Social Media Marketing Intern at The Monarch Insurance, where I contributed to creating and scheduling engaging content, analyzing performance metrics, and developing strategies to enhance customer interaction. My role also involved monitoring online trends and adjusting campaigns based on competitor activity and customer feedback.

In addition to my digital marketing expertise, I have honed my skills in claims processing and customer service, ensuring accuracy and compliance with company policies. I am committed to leveraging data-driven insights and innovative tools to drive brand growth and optimize digital strategies.

Experience

Work history, roles, and key accomplishments

Social Media Marketing Intern

The Monarch Insurance

Aug 2023 - Nov 2024 (1 year 3 months)

Assisted in creating and scheduling engaging social media content across platforms to increase brand awareness. Analyzed performance metrics and generated reports to track campaign success. Developed strategies to enhance customer interaction and monitored online trends to adjust content accordingly.

Social Media Management Content Creation SEO Optimization Brand Development Data Analysis Community Engagement Reporting Influencer Marketing Customer Engagement

Call Center Agent

CCI-Kenya

Oct 2023 - Apr 2024 (6 months)

Delivered exceptional customer service by resolving inquiries and documenting feedback to improve marketing strategies. Promoted customer loyalty through effective communication via digital channels.

Customer Service Communication Skills Marketing Strategy Digital Communication Problem Solving Team Collaboration Time Management

Claims and Social Media Intern

The Monarch Insurance

May 2023 - Sep 2023 (4 months)

Managed and processed insurance claims while creating engaging social media content to boost visibility. Developed campaigns to support customer service initiatives and engaged with customers on social media platforms.

Claims Management Customer Engagement Digital Communication Campaign Development Data Analysis Reporting Customer Service Social Media Strategy

Education

Degrees, certifications, and relevant coursework

Kenyatta University

Bachelor of Science, Statistics and Programming

2020 - 2024

Kenya College of Accountancy

International Computer Driving License, Computer Science

2020 - 2020

Completed the International Computer Driving License (ICDL) program, which provided essential computer skills and knowledge for effective digital literacy.