Open to opportunities

Annie Madison

@anniemadison

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Detail-oriented Housing & Client Services Specialist with proven expertise.

United States

Message

What I'm looking for

I am seeking a role that allows me to leverage my expertise in housing coordination and client services, within a supportive and dynamic team environment that values communication and problem-solving.

I am a dedicated Housing & Client Services Specialist with a strong background in temporary housing coordination and customer service. My experience spans various roles where I have successfully managed the complexities of housing logistics, ensuring seamless transitions for clients facing housing instability. I pride myself on my ability to communicate effectively with diverse stakeholders, including policyholders, landlords, and vendors, to resolve issues promptly and efficiently.

Throughout my career, I have demonstrated exceptional organizational and problem-solving skills. In my current role as a Case Manager at Integral Care, I serve as the primary contact for clients, coordinating lease transitions and connecting them with essential community resources. My previous positions, including Housing Specialist at Doorstead and Account Executive at Booking.com, have further honed my ability to manage client relationships and ensure high-quality service delivery. I am committed to providing support that not only meets but exceeds client expectations.

Experience

Work history, roles, and key accomplishments

Current

Case Manager

Current

Integral Care

May 2025 - Present (1 month)

Served as primary contact for clients facing housing instability, coordinating lease transitions and community resources. Maintained detailed client records for billing, compliance, and service tracking.

Lease Management Record keeping Compliance

Housing Specialist – Rentals

Doorstead

Apr 2024 - Present (1 year 2 months)

Managed move-in and move-out logistics, lease extensions, and deposit recovery. Coordinated tenant-landlord communications, and tracked outstanding service requests with vendors.

Logistics Management Lease Extensions Tenant Relations

Account Executive

Booking.com USA

Sep 2017 - Present (7 years 9 months)

Served as liaison between guests and property managers to resolve booking or housing-related issues. Managed multiple client accounts, providing documentation and billing oversight.

Account Management Billing Oversight Customer Experience

Senior Account Manager

HomeAdvisor

Jun 2016 - Present (9 years)

Coordinated services and billing between clients and vendors. Managed account communications, discrepancies, and follow-ups to ensure satisfaction.

Billing Management Vendor Management

Head Concierge

The Avalon Hotel

Mar 2015 - Present (10 years 3 months)

Orchestrated all aspects of guest accommodations, including vendor scheduling and travel logistics. Handled move-in/out of furnishings, arranged vendor pickups, and managed client-specific requests.

Guest Accommodations Logistics Furnishing Management Client Requests Guest Accommodation

Education

Degrees, certifications, and relevant coursework

Queens College, CUNY

B.A. in Sociology, Sociology

Completed a Bachelor of Arts in Sociology. Gained a comprehensive understanding of societal structures, human behavior, and social dynamics. Developed strong analytical and research skills applicable to various professional fields.