Open to opportunities

Zenia Velazquez

@zeniavelazquez

Message

I am a compassionate housing case manager skilled in client assessment, resource coordination, and housing advocacy.

United States

Message

What I'm looking for

I’m seeking a housing-focused case management role where I can build programs, secure stable housing outcomes, collaborate with partners, and apply advocacy and relationship-building skills in a supportive team.

I am a compassionate housing case manager specializing in client assessment, resource coordination, and program development to secure stable housing for vulnerable populations. I combine strong communication, problem-solving, and empathy with meticulous documentation and data-driven case management.

At Empath Health I built the HOPWA-C rapid rehousing program that served 60 clients living with HIV and cultivated relationships with more than 30 landlord partners, negotiating rental contracts and delivering intensive case management to ensure lease-term stability. Previously I maintained an 85% retention rate at MetLife through consultative client relationships and managed a 200-client personal lines book at Adcock-Adcock, consistently exceeding sales and service goals. I also bring experience in underwriting, training new employees, and representing agencies at community engagement events.

I hold a master's in Organizational Development and a BA in Psychology with a business minor, and I’m committed to continuous learning and measurable program impact. I seek roles where I can build partnerships, improve processes, and advocate for clients to achieve lasting housing stability.

Experience

Work history, roles, and key accomplishments

Current

Housing Case Manager

Current

Empath Health

Nov 2022 - Present (2 years 10 months)

Built and manage the HOPWA-C rapid rehousing program serving 60 clients living with HIV and secured partnerships with over 30 landlords; negotiate rental contracts and provide intensive case management to maintain housing stability.

Case Management Rapid Rehousing Landlord Negotiation Client Advocacy Case Documentation Outreach Data Entry

Virtual Retention Consultant

MetLife Auto and Home

Mar 2019 - Jul 2022 (3 years 4 months)

Formed and maintained strong customer relationships through consultative selling and promoted cross-sell/up-sell strategies, achieving an 85% retention rate while matching insurance products to customer needs.

Consultative Sales Customer Retention Cross Selling Upselling Relationship Management CRM Communication

Personal Lines Account Manager

Adcock-Adcock Insurance Agency

Jul 2018 - Jan 2019 (6 months)

Managed a personal lines book of over 200 clients handling quoting, new business, renewals, endorsements, and AMS360 administration to consistently exceed sales and retention goals.

Policy Processing Quotes Renewal Management Customer Service Cross Selling Insurance Administration

Licensed Insurance Agent

Family First: Allstate

Feb 2018 - Jul 2018 (5 months)

Interviewed prospective clients to assess financial needs, led a cross-product referral campaign that increased policies sold by 10%, and consistently delivered diagnostic sales and customer service.

Insurance Sales Interviewing Cross Selling Marketing Campaigns Customer Service Policy Counseling

Senior Member Relationship Specialist

USAA

Dec 2006 - Jul 2017 (10 years 7 months)

Drove relationship-based cross-selling and underwriting of property and casualty products to strengthen member financial security and supported new employee success through orientation training.

Underwriting Cross Selling Training Financial Products Customer Service