Achu Keith

Implemented strategies that elevated activation figures and sales of airtime and devices by 45%, ensuring timely follow-up of trade actions. Ensured stock availability of SIMs, devices, and airtime for over 100 partners and sales points, exceeding activation objectives by 220% within a month.

Recruited and managed over 200 part-time workers, interns, and junior staff, ensuring compliance with company standards and achieving targets. Implemented strategies to enhance customer data protection, including KYC and Orange Money PIN changes, resulting in a 58% reduction in account hacking incidents.

Addressed over 500 customer inquiries regarding SIM cards, activation, and navigation issues, maintaining customer databases. Educated over 600 customers on company products and services, including activation packages, internet bundles, call bundles, and Orange Money services.

Assessed and identified over 250 vulnerable persons without identification documents, preparing lists for document production. Conducted community awareness sessions on gender-based violence and human rights, and sensitization campaigns on the Covid-19 pandemic.

Ensured proper case management for over 30 children, preparing cases for discussions during meetings. Sensitized over 400 teenage girls on sexual reproductive health and GBV, overseeing the production and distribution of reusable sanitary pads.

Prepared job descriptions, published vacancies, and assessed over 500 CVs to identify suitable candidates. Monitored employee performance, implemented strategies to improve work efficiency by 40%, and conducted weekly and monthly meetings with employees.

Addressed customer concerns, collaborated with senior staff to promote timely solutions, and ensured timely customer payments. Assisted in evaluating and treating bank accounts for over 200 customers, and supported stock control.